United Airlines gets it right
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Regarding Catharine Hamm’s “On the Spot” column [ “A Fare Gamble,” May 31]: In November 2008, after I learned the date for a grandson’s graduation in North Carolina, I purchased an air ticket and used mileage to upgrade.
Imagine my surprise when I received an e-mail and then a travel document making a slight change in the flights
and providing a voucher for $115.60, good for a year. This was done by United Airlines, without any request from me, and is unlike the ordeal with American that Hamm described in her column.
At least one airline is doing things correctly.
Eleanor Van Natta
Rancho Dominguez
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